1. The window
7 days from delivery. The clock starts when the courier marks the parcel delivered. After 7 days the order is final, except for manufacturing defects covered below.
2. What we accept
- Size exchange — same product, different size, free of cost. We pay both pickup and re-ship.
- Colour exchange — same product, different colour, subject to availability.
- Misprint, faulty stitching, wrong item shipped — full refund or replacement, your call.
- Return for refund — yes, with a ₹100 reverse-pickup fee deducted (unless the issue is on us).
3. What we can't accept
- Items that have been worn, washed, altered, or smell of detergent / perfume / smoke.
- Items returned without their original Dropkyd tag and packaging.
- Final-sale drops (clearly marked as such on the product page).
- Customised or made-to-order items where the customisation is from the buyer's input (rare — most drops aren't this).
4. How to start a return
- Open the order in your account.
- Click "Return or exchange" — pick the reason.
- We schedule a Delhivery reverse pickup within 48 hours.
- Once we receive the item and QC passes, your refund or replacement is processed.
5. Refund timelines
- UPI / Net banking — within 5 business days of QC pass.
- Card — within 7 business days; your bank may take another 2.
- Cash on Delivery — refunded as store credit instantly, or to bank on request (5 business days).
6. Manufacturing defects (after 7 days)
If a seam splits in the first wash or a print cracks within 30 days of normal use, send us a photo. We'll replace or refund, no questions. After 30 days we assess case-by-case but historically lean buyer-friendly.
7. International orders
Currently India-only. When we open internationally, return policies will adjust and you'll see them at checkout before paying.
Operator
Dropkyd Studios Pvt Ltd
Bengaluru, Karnataka 560066
India
Bengaluru, Karnataka 560066
India
Email
Phone
+91 80•••• ••22